Papers | IMP Group | Page 304

Customer Care in Technology Business Conceptual Framework and Empirical Evidence

Anton Helander; Kristian Möller

Internationalization from a SME Perspective

M Forsman; S Hinttu; S Kock

An analytical framework of selling situations within relationships and their impact on the role of the sales force

A Zeyl

Trust-Based Customer Information Management (CIM) in the Network Economy: A Strategic Approach

D Redmore; M Buchanan-Oliver

Loyalty Programs in Australia: Who is in bed with whom?

Nicole Stegemann

The Effect of Bonds on Relationship Termination – Cases from the Truck Producing Industry

R Wendelin

The Effects of Spatial Proximity on Inter-organisational Relationships

B Johnston; Luis Araujo

Interaction: a time perspective

Chris Medlin

Firms’ ability to manage in business networks: a review of concepts

Ian Wilkinson; Thomas Ritter; Wesley Johnston

A Collaborative Interest Model of Relational Coordination and Empirical Results

Aurifeille; Chris Medlin; Christopher J.; Jacques-Marie; Quester