Authors: Bjoern Ivens; Jialu Shan
Governance mechanisms have been identified as a key element of business relationships. However little is known about possible differences between their use in domestic vs. international business relationships. In an empirical study the authors compare the use of five governance mechanisms (contracts, value-creating norms, value-claiming norms, specific investments and trust) and their impact on business customers’ satisfaction and commitment in relationships between German suppliers and sellers vs. relationships between German customers and foreign sellers.
Journal: n.a. (n.a. – n.a.)
Web Address: n.a.
Publish Year: 2008
Conference: Uppsala, Sweden (2008)