Authors: Kristian Moller; Pekka Törrönen
The core of this paper can be expressed through the following notions and propositions. We suggested that customers expect relationship level added value when they have outsourced or concentrated their IT or telecom projects to one supplier. In the study we found out that all companies expected some added value from their main IT or telecom supplier but there were differences between added value expectations. All interviewed companies expected from suppliers new innovations that enhance efficiency in the relationship. They want to create more efficient relationship with supplier that saves their time and is easier to handle. Some companies expected also innovations and new solutions from suppliers that support customer’s business. They wanted a more proactive supplier that provides them more solutions that enhance their business.
Journal: ( – )
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Publish Year: 2003
Conference: Lugano, Switzerland (2003)