Authors: Alison Trimble; Katherine Tyler; Paul Schurr
As partners in a business relationship interact, they rely on a variety of communication channels as their relationship develops. Although much has been made of the cycles of interaction that contribute to a working relationship, we are only beginning to develop the frameworks and theories that explain the specific communications that play such a large role in interpersonal interactions. Our paper contributes to understanding business communications by characterizing face to face and computer-mediated communications along dimensions pertinent to business interactions. Also, we describe a framework that identifies influences on communication channel selection. We conclude with an illustration of a research approach drawn from our on-going investigations of the institutional investment industry.
Journal: ( – )
Web Address:
Publish Year: 2003
Conference: Lugano, Switzerland (2003)