Special Issue of International Journal of Physical Distribution & Logistics Management
In the age of customer impatience (Daugherty, Bolumole and Grawe, 2019, in press), retail supply chains are experiencing major transformations: from physical to digital products/processes; from off-line to on-line and mobile shopping; from conventional demand fulfilment to home delivery, click & collect, and mobile delivery; and from physical, resource-based economy to digital platform economy. These transformations have re-shaped the structure and processes of retail supply chains to what is known today as omni-channel, where customers can find, buy, receive and return products via various, well-integrated and visible channels. For more info see flyer.
Manuscripts should be submitted between 1st and 31st January 2019 and publication is anticipated in 2020.
Guest Editors: Dr Soroosh Saghiri and Professor Michael Bourlakis
(Centre for Logistics & Supply Chain Management, Cranfield School of Management).
