Authors: Fanny Romestant
Complex product systems (CoPS) activities refers to high-value, engineering-intensive capital goods systems, networks and infrastructural components. CoPS can be found in industries such as construction, aeronautics, telecommunications and defense. Sustainability issues are gaining importance in CoPS activities, given the scale of CoPS, development time and duration of the impacts, the number and diversity of business and non-business actors, and the number and diversity of stakeholders impacted during the lifespan of the CoPS. From an abductive perspective, our research emerges from a preliminary study on sustainability in CoPS activities where we highlighted that sustainability issues are playing an increasingly important role in the call for tenders by public clients. Our preliminary empirical study on 20 calls for tenders from the rail industry showed that environmental issues and, more generally, sustainability issues could account for 10 to 20% of the award criteria. We draw preliminary interviews in the same sector, which revealed that business developers and sales managers have great difficulties in grasping sustainability issues, to assimilate and to translate them in their tendering activities and in their product/service offers.
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