Authors: Lianguang Cui; Susanne Hertz
ABSTRACT
Purpose of the paper and literature addressed:
This study combines industrial network approach and resource-based view in order to
examine the impact of inter-firm capability development on logistics innovation. The
research purpose of this paper is to investigate interaction capability development at logistics
firms and the influence on logistics innovation. The following research question is addressed:
how does interaction capability development impact logistics innovation at logistics firms?
Research Method:
This paper applies a qualitative research method and employs multiple case studies. Based on
Johnsen and Ford (2006)’s theoretical model of interaction capabilities, seven in-depth case
studies comprising thirty three interviews have been conducted.
Research findings:
Interaction capabilities developed by logistics firms enable them to proactively identify
customer needs and translate customer requirements into new service offerings. The
development of interaction capability guides logistics firms to innovate in the right direction
while helps them to overcome barriers in the innovation process.
Main contribution:
This paper is the first attempt to apply the interaction capability development framework in
logistics context. This paper offers insights on interaction capabilities developed by logistics
firms towards logistics innovation and contributes to existing knowledge on logistics
innovation.
Key words: network, competence, resource, service supply chain, interaction
Journal: ( – )
Web Address:
Publish Year:
Conference: Glasgow, Scotland (2011)