Authors: Eline Van Poucke; Paul Matthyssens
In recent years, the purchasing function is increasingly recognized as a proactive, strategic and value-adding business function, rather than a more reactive and transaction oriented buying function. The main objective of the present exploratory study is to examine the impact of purchasing maturity on what we call ‘purchasing’s value creation’ toward its direct partners in the supply chain. More specifically, the article addresses two issues: first, the impact of the purchasing maturity process on purchasing’s internal service quality as perceived by internal customers is looked into. Secondly, the quality of the buyer-seller relationships as perceived by suppliers in terms of supplier satisfaction is analyzed. To this end, a case study research consisting of several in-depth interviews and workshops within multiple companies is conducted. The present work-in-progress paper describes the theoretical foundation, the set-up of the study and the preliminary research results.
Journal: n.a. (n.a. – n.a.)
Web Address: n.a.
Publish Year: 2012
Conference: Rome, Italy (2012)