Authors: Anne-Maria Holma; Anu Bask
Policy compliance is a challenge in centralized service procurement, specifically in situations where the service is used by an individual employee who has direct access to service providers. Examples of such services are corporate travel services, where policy noncompliance and maverick buying is often seen as a problem. In this paper we take a triadic perspective, and investigate how a corporate travel buyer in the public sector, a business travel agency, and a technology provider cooperate to monitor travel purchase. The study adds our understanding of how service purchasing and supply processes can be developed in three-party cooperation, focusing on policy compliance and monitoring.
Journal: n.a. (n.a. – n.a.)
Web Address: n.a.
Publish Year: 2012
Conference: Rome, Italy (2012)