Authors: Katri Nykänen; Kristian Möller; Timo Järvensivu
This paper focuses on network management. We highlight the social perspective of network management and present an action research study on creating, maintaining and restoring trust and commitment in a network. Through theoretical review and empirical findings, we discuss how trust can be divided into initial and evolved trust, what are the dynamics of and between trust and commitment, and through what kind of mechanisms trust and commitment can be influenced.
Journal: n.a. (n.a. – n.a.)
Web Address: n.a.
Publish Year: 2009
Conference: Marseille, France (2009)