Authors: Jens Geersbro; Laurids Hedaa; Paul H. Schurr
A framework is discussed for analyzing interaction episode patterns that culminate in changes to abusiness relationship. A nomenclature is developed for mapping and characterizing patterns ofepisodes that take place in time and social space. Interacts, the building blocks of episodes, areexplained, and episode valences are discussed. Critical events are the episodes in which decisionsare made to change resource ties and activity links that represent structural components of abusiness relationship. Discussion using these concepts considers endogenous and exogenousinfluences on episodes, asymmetries in actor perceptions, tolerance zones for interpreting outcomesof episodes, difficulties perceiving patterns, and other issues.
Journal: ( – )
Web Address:
Publish Year: 2005
Conference: Rotterdam, Netherlands (2005)