Authors: Mika Kortelainen; Pekka Tuominen
The purpose of this study is to describe, analyse, and understand the perceived quality of a business relationship between a telecommunications service provider and an international conglomerate, and to understand the formation and temporal development of the perceived quality in such a business relationship. This study uses a single dyadic case-study approach with several in-depth interviews. The qualitative study is longitudinal and dynamic in nature, and follows the temporal development of the focal business relationship in a six-year period. This qualitative case study utilises a dyadic model with technical, social, and economic dimensions of perceived relationship quality, and includes an evaluation of both partners of the focal business relationship.
Journal: ( – )
Web Address:
Publish Year: 2003
Conference: Lugano, Switzerland (2003)