Paper info: Loose Coupling as an Inhibitor of Internal Customer Knowledge Transfer: Findings from an Empirical Study in B-to-B Professional Services
Title
Loose Coupling as an Inhibitor of Internal Customer Knowledge Transfer: Findings from an Empirical Study in B-to-B Professional Services
Authors
Jukka Ojasalo and Satu Nätti
Place of Publication
The paper was published at the 22nd IMP-conference in Milan, Italy in 2006.
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