Paper info

INTERACTION IN INDUSTRIAL PRIVATE-PUBLIC SERVICE RELATIONS

Tuula Mittila

The paper was published at the 24th IMP-conference in Uppsala, Sweden in 2008.

The role of services and their significance to the economic growth and employment is constantly increasing. At the same time the organization of public services in many countries is facing challenges and there are changes foreseen in the division of service production between the public and private sector service providers. To increase understanding of interaction between private and public sector actors in an industrial service setting the paper introduces a case from Finland. The study applies an embedded single case study approach. The private-public setting of interaction creates some issues for the suppliers to consider. Interaction in relationships is highly influenced by the organizational characteristics and network position of the public customers.