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Paper info: Customer involvement and organizational design:Different configurations of project business firms

Title


Customer involvement and organizational design:Different configurations of project business firms

Authors


Kimmo Alajoutsijärvi
University of Oulu
Finland
Kimmo Alajoutsijärvi , Pauliina Ulkuniemi,
Risto T. Salminen
Lappeenranta University of Technology
Finland
Risto T. Salminen and Tuija Mainela

Place of Publication


The paper was published at the 24th IMP-conference in Uppsala, Sweden in 2008.

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Abstract


Although there is, until now, a considerable amount of academic literature cumulated on project business firms, the diversity of the firms is not well recognized. Knowing industrial business relationships to be typically based on wide variety of interactions between buying and selling firms, we emphasize the influence of customers on the implementation of projects and the design of organizational structures in project business firms. On one hand, we illustrate the diversity of project business firms and, on the other hand, synthesize empirically grounded configurations of four ideal types of project business firms. In the configurations we emphasize the influence of customer involvement on the project organizing and on the overall organizational design of the selling firms. These three differentiating dimensions include eight elements that can be used to describe configurations named as product-like project business, successively operating adhocracy, standard project business and extreme project business.