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Paper info: A business relationship ending process - stages and actors

Title


A business relationship ending process - stages and actors

Authors


Jaana Tähtinen
University of Oulu
Finland
Jaana Tähtinen

Place of Publication


The paper was published at the 18th IMP-conference in Dijon, France in 2002. It was presented in track track one.

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Abstract


How to describe a process of business relationship ending, while considering both theaspects of time and the multiplicity of actors involved? This research builds a processmodel of business relationship ending, incorporating both the time dimension and themultiplicity of the actors. A longitudinal, dyadic case study is conducted to developthe empirically grounded process model. The model distinguishes six stages in thedissolution process and depicts different actor levels that are actively involved withthe process.