Paper info: The antecedent and roles of three attributes of customer trust in Japanese manufacturer-supplier relationships
Title
The antecedent and roles of three attributes of customer trust in Japanese manufacturer-supplier relationships
Authors
Nexhmi Rexha, Richard Grainger and
Tadayuki Miyamoto
Tadayuki Miyamoto
Curtin University of Technology Western Australia
Australia
Place of Publication
The paper was published at the 18th IMP-conference in Perth, Australia in 2002.
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Abstract
This study investigates a system of cooperative buyer-supplier relationships (CBSRs) froma Japanese manufacturers' perspective. It proposes a theoretical framework on anantecedent and the roles of three attributes of customer trust (contractual, competence andgoodwill trust). The model is tested in a structural equation modelling framework, usingpaired difference scores (differences in ratings between two competing suppliers given bysample firms) obtained from 117 Japanese manufacturers. Our findings strongly supportsupplier relationship-specific interaction competence as an antecedent of the three trustattributes and underscore a unique role of each of the trust attributes in a development of aCBSR.